Flowdesk Mar 2025 – Present
Lead Internal Product & AI Engineer · Nice, France
Lead the Delta team designing & shipping Flowdesk's internal product suite — a family of Retool-based terminals used daily across Paris, Singapore, New York & Toronto, each serving a distinct user persona with its own workflow.
Trading Ops Terminal
Primary tool for daily trading ops — vault creation, wallet provisioning, address whitelisting. Built for speed & accuracy on high-stakes actions.
Onboarding Terminal
In-house reverse-KYB platform. AI-powered DDQ: a YOLO model auto-detects PDF fields, Claude Opus autofills via a Confluence-backed RAG on GCP.
Telegram Terminal
Turned a chaotic chat tool into a compliant ops surface — role & invitation governance, message archiving across hundreds of channels.
Compliance & Risk Terminal
AI-assisted token/network assessment for VARA & MiCA. Human-in-the-loop UX: an LLM surfaces a verdict, the analyst reviews & approves.
- ~75% of the Terminal codebase is built with Claude Code using a custom Spec-Driven Development methodology I designed & open-sourced (github.com/primitiv-ai/primitiv).
- Embedded LLMs & agentic systems across internal tooling — real-time support copilots, data summarization, task automation — owning the interaction design around each.
- Maintain a portfolio of 1,800+ Workato recipes with governance, reusability & versioning, balancing delivery speed with long-term quality.
- Partner cross-functionally with trading, ops, finance & compliance to turn ambiguous needs into shipped product.
Flowdesk Sep 2022 – Mar 2025
IT Operations Manager · Paris, France
- Built Flowdesk's IT stack, processes & team from zero; managed a team of two across four global offices.
- Pioneered automation as an internal product offering — 400+ Workato recipes shaped around real user workflows across every department.
- Rolled out Okta across all SaaS apps in 15 days, designing low-friction access without weakening security.
- Cut compliance memo prep from 4h to 2h by redesigning & automating the workflow; deployed network, MDM (Jamf) & identity across Paris and Singapore.
BlaBlaCar Sep 2021 – Sep 2022
Software Automation Engineer · Paris, France
- Designed & built automated workflows that cut support ticket volume and ensured SLA compliance.
- Delivered custom tooling the existing stack didn't cover — scoping with users, prototyping, shipping, documenting end-to-end.
- Led validation & rollout of new internal tools, building adoption through clear docs & hands-on guidance.
BlaBlaCar Aug 2019 – Aug 2021
System Administrator · Apprenticeship · Paris, France
- Built internal automation in Python, Bash & PowerShell for account lifecycle & IT asset management.
- Provided N2/N3 support — built deep empathy for how non-technical users actually use internal tools.
- Authored technical docs that became the team's onboarding & knowledge-transfer reference.